Shipping policy

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped, along with a tracking number.

  • Please note that processing times may increase slightly during high-volume periods or sales.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Domestic Shipping: 3–7 business days — [e.g., Free for orders over $50 / $4.99 flat rate]

  • Express Domestic Shipping: 1–3 business days — [$12.99 flat rate]

  • International Shipping: 7–14 business days — [Calculated at checkout based on location]

Delivery delays can occasionally occur due to custom clearances or local carrier delays.

3. International Shipping, Taxes & Duties

  • We ship worldwide to most major countries.

  • Your order may be subject to import duties and taxes , which are incurred once a shipment reaches your destination country. TrendVault is not responsible for these charges if they are applied; they are the responsibility of the customer.

4. How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available.

If you haven't received your order within X days of receiving your shipping confirmation email, please contact us at [support@trendvault.global] with your name and order number, and we will look into it for you.

5. Shipping to P.O. Boxes / APO / FPO

  • We ship to P.O. Boxes and APO/FPO addresses via standard shipping services. Express delivery options may not be available for P.O. Box addresses.

6. Wrong Address & Missing Packages

  • Incorrect Address: Please double-check your shipping address during checkout. We are not responsible for orders delivered to an incorrectly entered address provided by the customer.

  • Lost or Damaged Packages: If your package arrives damaged or goes missing in transit, please save all packaging materials and damaged goods before contacting our support team at [support@trendvault.global].